US 2003/0145083 A1 · System and method for improving support for information technology through collecting, diagnosing and reporting configuration, metric, and event information

Abstract

A system for diagnosing an information technology includes a collector server which stores configuration and event information gathered from the information technology environment and formats the information into formatted data. A data warehouse is in communication with the collector server and houses formatted data imported from the collection server. A portal server is in communication with the collector server and the data warehouse and has an interface from which the formatted data in the data warehouse can be viewed. In a service model, the collector server is located at a user site of the information technology while the data warehouse and portal server are located at a provider site remote from the user site. In a stand alone product model, the collector server, the data warehouse, and the portal server are all located at the user site.

Claims30

Dependent claims

A system for diagnosing an information technology environment comprises, in combination:

a collector server which stores configuration, metric and event information gathered from the information technology environment and formats the information into formatted data;
a data warehouse in communication with the collector server and housing formatted data imported from the collection server;
and
a portal server in communication with the collector server and the data warehouse and having an interface from which the formatted data in the data warehouse can be viewed.

1 more element

Dependencies are inferred from the claim text.

Facts

Application

10/295,591Filed 15 Nov 2002

Priority

16 Nov 2001

Published

31 Jul 2003

Term ends

Not estimatedThe source records don’t support an estimate.

Classification9 codes

G06F 11/0751
Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of…
G06F 11/0709
The processing taking place on a specific hardware platform or in a specific software environment: in a distributed system consisting of a…
H04L 41/069
Management of faults, events, alarms or notifications: using logs of notifications; Post-processing of notifications
H04L 41/0853
Retrieval of network configuration; Tracking network configuration history: by actively collecting configuration information or by backing up…

System and method for improving support for information technology through collecting, diagnosing and reporting configuration, metric, and event information

Life of this patent

System and method for improving support for information technology through collecting, diagnosing and reporting configuration, metric, and event information

Life of this patent

Abstract

Claims30