Method and apparatus for processing electronic dispute data
AssigneeFirst Data Corporation
InventorsDanial Pagliari, Carol York, Daniel Salvatore, Kelley Everetts
Life of this patent
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Abstract
One embodiment of the invention allows a merchant to obtain a request sent by an investigator for supporting documentation or information and reply with a scanned document in reply to the investigator's request. The investigator can then process the scanned document and/or merchant response and quickly and efficiently resolve a disputed payment transaction.
Claims23
A method of providing information relating to a disputed payment transaction, said method comprising:
- receiving a disputed payment transaction;
- storing data relating to said disputed payment transaction in a memory;
- establishing a case identifier for said disputed payment transaction;
- associating said case identifier with a queue of cases to be worked;
- generating a queue of cases to be worked, wherein said queue of cases includes said case identifier.
A method of processing a payment transaction dispute, said method comprising:
- receiving said payment transaction dispute;
- obtaining a set of data relating to said payment transaction dispute;
- providing said set of data as an input to a computerized rules engine;
- processing said set of data with said rules engine;
- designating said payment transaction dispute to a queue based on the result of processing said set of data with said rules engine.
A method of processing a payment transaction dispute resolution case, said method comprising:
- obtaining a set of data for said payment transaction dispute resolution case;
- automatically processing said set of data so as to determine a set of possible actions that can be performed on said case for purposes of resolving said case;
- communicating said set of possible actions to a user.
A method of processing a payment transaction dispute resolution case, said method comprising:
- providing a set of data for a disputed case;
- designating an action to be performed on said disputed case;
- processing said set of data and said designated action so as to determine a set of sub-actions that can be performed on said case;
- determining which of said sub-actions are required;
- determining which of said sub-actions are optional;
- and
- implementing said required sub-actions.
Dependencies are inferred from the claim text.