Apparatus, methods and articles of manufacture for computerized messaging control
AssigneeCallFx, Inc.
InventorThomas J. Coffey
Life of this patent
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Abstract
The present invention comprises apparatus, methods and articles of manufacture for automating the process of messaging. Preferred embodiments automate program flow construction for telephone calls which, in turn, create individualized scripts. The embodiments further permit construction of program flows by a caller over an interactive interface.
Claims40
A method for computerized telephone control, comprising the steps of:
- accessing an interactive interface;
- supplying values, in response to using said interactive interface;
- creating a program flow, at least partially, from said supplied values;
- and,
- using said program flow, at least in part, during a series of telephone calls by an automated calling means.
A method for computerized telephone control, comprising the steps of:
- accessing an interactive interface, whereby said interactive interface requests responses to certain queries;
- supplying responses to said queries;
- creating a program flow, at least partially, from said supplied responses;
- making at least one telephone call to a recipient by an automated calling means, and,
- using said program flow, at least in part, during said at least one telephone call.
A method for computerized telephone control, comprising the steps of:
- accessing an interactive interface, whereby said interactive interface requests responses to certain queries;
- supplying responses to said queries;
- creating a script, at least partially, from said supplied responses;
- making a first series of telephone calls, which first series comprises at least one telephone call to a recipient by an automated calling means;
- using said script during at said least one telephone call;
- and,
- making a second series of telephone calls, initiated by predetermined criteria which second series comprises at least one telephone call.
A method for computerized telephone control, comprising the steps of:
- accessing an interactive interface, whereby said interactive interface requests responses to certain queries;
- supplying responses to said queries;
- creating a first and a second script, at least partially, from said supplied responses;
- attempting at least one telephone call to a predetermined recipient by an automated calling means;
- and,
- determining whether, at the completion of the call circuit, a live recipient or an answering machine has received said call;
- and,
- using said first script if a live recipient has received said call, or, using said second script if an answering machine has received said call.
A method for messaging, comprising the steps of:
- accessing an interactive interface;
- supplying values, in response to using said interactive interface;
- creating a program flow, at least partially, from said supplied values;
- and,
- using said program flow, at least in part, during a series of messages by an automated message means.
An apparatus for computerized telephone control, comprising an interactive interface means, used to create a program flow, wherein said program flow is used to create a script, and said script is used, at least in part, to guide a series of telephone calls made by an automated calling means.
An article of manufacture used in computerized telephone control, comprising a program flow created by an interactive interface means.
An article of manufacture used in computerized telephone control, comprising a script created by an interactive interface means.
An article of manufacture used in computerized telephone control, comprising a series of telephone calls, controlled at least in part, by a script created by an interactive interface means.
Dependencies are inferred from the claim text.