Method of allocating data communication sessions based upon user information
AssigneeAspect Software, Inc.
InventorsAnthony Dezonno, Craig R. Shambaugh, Marshall Ball, Michael C. Hollatz
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Abstract
A method and apparatus are provided for establishing communication sessions through the Internet. The method includes the steps of receiving a request from an Internet requester by a website for a communication session with an agent of the website, analyzing browser associated information relating to the request and selecting an agent for the communication session based upon a content of the analyzed browser associated information.
Claims38
A method of establishing communication sessions through the Internet, such method comprising:
- receiving a request from an Internet requester by a website for a communication session with an agent of the website;
- analyzing browser associated information relating to the request;
- and
- selecting an agent for the communication session based upon a content of the analyzed browser associated information.
An apparatus for of establishing communication sessions through the Internet, such apparatus comprising:
- means for receiving a request from an Internet requester by a website for a communication session with an agent of the website;
- means for analyzing browser associated information relating to the request;
- and
- means for selecting an agent for the communication session based upon a content of the analyzed browser associated information.
An apparatus for of establishing communication sessions through the Internet, such apparatus comprising:
- a website adapted to receive a request from an Internet requester for a communication session with an agent of the website;
- a packet analyzer adapted to analyze browser associated information relating to the request;
- and
- an agent selection application adapted to select an agent for the communication session based upon a content of the analyzed browser associated information.
Dependencies are inferred from the claim text.