US 2003/0126149 A1 · System for providing private branch exchange operation information

Abstract

A system for providing private branch exchange (PBX) operation information outputted through a computer-telephony integration (CTI) interface as CTI events, the system comprising: an operation information web server storing various PBX operation information received through the CTI interface; and at least one client PC (personal computer) connected via the Internet to the operation information web server, the client PC making a request to the operation information web server for the PBX operation information, and the operation information web server responsively converting the PBX operation information to an HTML (Hyper Text Markup Language) file and transmitting the HTML file to the client PC such that the client PC displays the received information on a monitor. The system provides various operation information generated in a PBX to a user, without installation of a separate program.

Claims20

Dependent claims

A system providing private branch exchange operation information, outputted from a private branch exchange through a computer-telephony integration interface as computer-telephony integration events, to a client personal computer, the system comprising:

an operation information web server storing the private branch exchange operation information received through the computer-telephony integration interface;
at least one said client personal computer connected to the operation information web server using an Internet, the client personal computer making a request to the operation information web server for the private branch exchange operation information;
said operation information web server responsively processing the private branch exchange operation information into an HTML (Hyper Text Markup Language) file containing the requested private branch exchange operation information and transmitting the HTML file to the client personal computer;
and
said client personal computer displaying on a monitor the received HTML file containing the private branch exchange operation information.

2 more elements

A method providing private branch exchange operation information, outputted from a private branch exchange through a computer-telephony integration interface as computer-telephony integration events, to a client personal computer, the method comprising steps of:

storing the private branch exchange operation information received through the computer-telephony integration interface in a memory of an operation information web server;
receiving a request over an Internet at the operation information web server for the private branch exchange operation information from at least one said client personal computer connected to the operation information web server;
processing the private branch exchange operation information stored in said operation information web server into an HTML (Hyper Text Markup Language) file containing the requested private branch exchange operation information;
transmitting the HTML file to the client personal computer;
and
displaying the received HTML file containing the private branch exchange operation information on a monitor connected to said client personal computer.

3 more elements

Dependencies are inferred from the claim text.

System for providing private branch exchange operation information

Life of this patent

System for providing private branch exchange operation information

Life of this patent

Abstract

Claims20