Marketing communication and transaction/distribution services platform for building and managing personalized customer relationships
OwnerRamon Van Der Rietinventor
Life of this patent
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OwnerRamon Van Der Rietinventor
Estimating the term…
An interactive marketing communication and transaction services platform for managing personalized customer relationships. The platform facilitates communication and transactions between consumers, retailers and manufacturers, by helping suppliers customize product/service offerings, presentations and advertising messages to reflect individual consumers' needs, while providing portals with premium advertising messages for personal interactive info/news/entertainment services. The core of the platform consists of i) a central database system with ‘product/retail information’ and ‘holistic purchase-behavior specific consumer profiles’, generated by registering on-line product/retail information retrieved by consumers, as well as purchases made both on-line and in-store, using a loyalty card; ii) software applications, that create ‘market intelligence’ on manufacturer/retailer offers, consumer purchase needs, market performance of products/retailers and impact of brand/retailer presentations and ads on consumer purchase behavior; and iii) standard performance indicators, that make it possible to benchmark individual consumer communication programs against each other.
A tool for providing consumer-specific advertising with effectiveness assessment, comprising:
A process for increasing the effectiveness of advertising effectiveness comprising:
The method of claim 10, further comprising updating the consumer profile after the consumer has been exposed to the advertisement.
A process for increasing the effectiveness of product and category presentations comprising:
A central standardized database, comprising product brand presentations and retail category presentations, wherein the product brand presentations and retail category presentations are uploaded and updated by a participating manufacturer or retailer, and a log file database including requests by consumers to access the product brand presentations and retail category presentations and the advertisement contacts to which the consumer has been exposed.
A system for serving consumer-specific online product and retailer content, comprising:
Dependencies are inferred from the claim text.