Real-time monitoring of services through aggregation view

A method of monitoring regional telecommunications network performance in real time, the method comprising:

• collecting service information from one or more sources in a telecommunications network;
• converting the service information into values of primary parameters of multiple service model instances;
• calculating values of secondary parameters of the multiple service model instances from the primary parameter values;
• and
• determining at least one aggregated parameter value from values of parameters of the multiple service model instances.

A telecommunications network management system that comprises:

• a data collector that receives service information from one or more sources in a telecommunications network, and that converts the service information into customer-dependent values of a primary parameter of a service model instance;
• and
• a performance data manager that receives the primary parameter values from the data collector, and that calculates customer-dependent values of a secondary parameter of the service model instance from the customer-dependent primary parameter values, wherein the performance data manager stores the primary and secondary parameter values in a performance data database,
• wherein the performance data manager determines at least one customer-independent, aggregated parameter value from customer-dependent values of a parameter of the service model instance and stores the aggregated parameter value in the performance data database.

A method of monitoring regional telecommunications network performance in real time, the method comprising:

• collecting service information from one or more sources in a telecommunications network;
• converting the service information into customer-dependent values of a primary parameter of a service model instance;
• calculating customer-dependent values of a secondary parameter of the service model instance from the primary parameter value;
• and
• determining at least one customer-independent, aggregated parameter value from customer-dependent values of parameters of the service model instance.