Systems and methods for increasing business productivity and revenues by identifying critical interactions relating to customers
AssigneeGE Mortgage Holdings, LLC
InventorsRichard J. Popillo, Karla D. Mizelle, Gary H. Strawbridge, Kenneth G. Curtis III
Life of this patent
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Abstract
Systems and techniques are described for increasing business productivity and customer satisfaction. One technique includes identifying and making an inventory of touchpoints, and identifying and validating projects, based upon the inventory of touchpoints. The projects are then prioritized based on an analysis of critical customer requirements and overall financial impact, and rigorously executed. The technique further includes measuring increases in productivity and customer satisfaction.
Claims17
A method for increasing productivity of a business organization and customer satisfaction, comprising:
- (a) identifying and making an inventory of touchpoints;
- (b) identifying projects, based upon the inventory of touchpoints;
- (c) validating and prioritizing projects based on an analysis of customers' critical requirements and overall financial impact on the business organization;
- (d) rigorously executing the prioritized projects;
- and
- (e) measuring increases in productivity and customer satisfaction.
A method for increasing productivity of a business organization and customer satisfaction, comprising:
- (a) identifying core processes of the business organization;
- (b) designating employees of the business organization to be core process owners, who are accountable for increasing business productivity and customer satisfaction;
- (c) identifying and making an inventory of touchpoints;
- (d) identifying projects, based upon the inventory of touchpoints, to increase business productivity and customer satisfaction by eliminating or redesigning identified touchpoints;
- (e) validating and prioritizing projects based upon an analysis of customers' critical requirements and overall financial impact on the business organization;
- (f) rigorously executing the prioritized projects;
- and
- (g) measuring increases in productivity and customer satisfaction.
A system for increasing business productivity and customer satisfaction, comprising:
- a server computer;
- a network of terminals connected to the server, the server computer transmitting web pages to the terminals for providing outputs to, and receiving inputs from, the terminals;
- an electronic database, accessible by the server computer, containing data relating to projects that have been identified by identifying and cataloguing touchpoints, and that have been validated against customer needs that are critical to quality,
- the data in the database being presented at each terminal in web pages having varying levels of detail.
Dependencies are inferred from the claim text.