Systems and methods for providing a customer relationship management architecture
AssigneeSun Microsystems, Inc.
InventorsLewis Curtis, John Crupi
Life of this patent
Estimating the term…
Abstract
A method and system for providing an integrated, enterprise-wide customer relationship management architecture comprises separating services provided by the customer relationship management architecture into tiers, separating hardware and software that host services provided by the customer relationship management architecture into layers, and maintaining systemic qualities in each of the tiers and in each of the layers.
Claims25
A method for providing an integrated, enterprise-wide customer relationship management architecture, comprising:
- separating services provided by the customer relationship management architecture into tiers;
- and
- separating hardware and software that host services provided by the customer relationship management architecture into layers.
An integrated, enterprise-wide customer relationship management architecture system, comprising:
- tiers associated with services provided by the customer relationship management architecture;
- layers associated with hardware and software that host services provided by the customer relationship management architecture;
- systemic qualities which are maintained in each of the tiers and in each of the layers;
- and
- wherein the tiers, layers, and systemic qualities have an orthogonal relationship.
A method for providing an integrated, enterprise-wide customer relationship management architecture, comprising:
- separating services provided by the customer relationship management architecture into tiers;
- separating hardware and software that host services provided by the customer relationship management architecture into layers;
- maintaining systemic qualities in each of the tiers and in each of the layers;
- and
- relating the tiers, layers, and systemic qualities orthogonally wherein each of the systemic qualities being provided in at least one of the tiers, each of the tiers having different optimal choices of implementations in at least one of the layers, and each of the layers enabling different strategies associated with at least one of the tiers.
Dependencies are inferred from the claim text.