Efficient and cost-effective content provider for customer relationship management (CRM) or other applications

A content provider system for steering a user to a document needed by the user, the system including:

• a user query input to receive a user query including language;
• a plurality of stored documents;
• an content organization schema including a plurality of concepts that are pregrouped into a plurality of primary groups, each concept evidenced by at least one concept feature that is also in at least one of the documents, the schema also including a mapping between the documents and the concepts in which each document that includes a concept feature is mapped to at least one concept evidenced by that concept feature;
• an autocontextualization module configured to determine whether at least one feature in the user query language substantially matches at least one concept feature;
• and
• a user interface configured to provide to the user at least one document indicator of at least one document mapped to the at least one matched concept, if at least one feature in the user query language substantially matches at least one concept feature.

A method of steering a user to a document needed by the user, the method including:

• receiving from the user a user query including language;
• determining whether at least one feature in the user query language substantially matches at least one concept feature of at least one concept in a plurality of concepts that are pregrouped into a plurality of groups, each concept including as evidence at least one concept feature;
• presenting to the user, if the at least one feature in the user query language substantially matches the at least one concept feature associated with a concept, at least one indication of the at least one matched concept and at least one related concept to the at least one matched concept, the indication of the at least one related concept presented as corresponding to the at least one matched concept to which it is related;
• and
• presenting to the user, if the at least one feature in the user query language substantially matches the at least one concept feature associated with a concept, at least one indication of at least one document associated with the at least one matched concept.

A content provider system for steering a user to a document needed by the user, the system including:

• a user query input to receive a user query including language;
• a plurality of stored documents;
• a content organization schema including a plurality of concepts that are pregrouped into a plurality of primary groups, each concept including as evidence a concept feature, the schema also including a mapping between documents and concepts in which each document that includes a concept feature is mapped to the concept that includes the concept feature;
• an autocontextualization module that determines whether at least one feature in the user query language substantially matches at least one concept feature;
• and
• a user interface including, if the at least one feature in the user query language substantially matches at least one concept feature:
• at least one indicator of the at least one matched concept;
• at least one indicator of the at least one related concept to the at least one matched concept, the indicator of the at least one related concept presented as corresponding to the at least one matched concept to which it is related;
• and
• at least one document indicator to the user of at least one document mapped to the at least one matched concept.

A method of steering a user to a document needed by the user, the method including:

• receiving from the user a user query including language;
• determining whether at least one feature in the user query language substantially matches at least one concept feature associated with a concept in a plurality of concepts that are pregrouped into a plurality of primary groups, in which the primary groups include an Activities group, a Symptoms group, a Products group, and an Objects group, each concept including as evidence at least one concept feature that is also in at least one document in a plurality of documents;
• presenting to the user, if the at least one feature in the user query language substantially matches the at least one concept feature associated with a concept:
• at least one indication of at least one related concept to the at least one matched concept;
• and
• at least one indication of at least one document associated with the at least one matched concept.

A content provider system for steering a user to a document needed by the user, the system including:

• a user query input to receive a user query including language;
• a plurality of stored documents;
• a content organization schema including a plurality of concepts that are pregrouped into a plurality of primary groups that include an Activities group, a Symptoms group, a Products group, and an Objects group, each concept including as evidence a concept feature that is also in at least one document in a plurality of documents, the schema also including a mapping between documents and concepts in which each document that includes a concept feature is mapped to the concept that includes the concept feature;
• an autocontextualization module that determines whether at least one feature in the user query language substantially matches at least one concept feature;
• and
• a user interface including, if the at least one feature in the user query language substantially matches the at least one concept feature:
• at least one indicator of at least one related concept to the at least one matched concept;
• and
• at least one document indicator to the user of at least one document mapped to the at least one matched concept.

A method of building a content provider system for steering a user to a document needed by the user, the method including:

• extracting candidate features from a document corpus of documents;
• selecting, from the candidate features, concept features to serve as evidence for corresponding concept nodes organized in primary groups;
• categorizing the selected concept nodes and corresponding concept features into the primary groups;
• mapping the documents to the concept nodes that are evidenced by those concept features that are included in a document being mapped;
• determining whether primary group concept nodes are related to other primary group concept nodes;
• and
• linking related concept nodes, for presenting, in response to a user query mapping to a particular concept, at least one related concept for modifying at least one constraint on documents returned to the user.