Apparatus and method for online advice customer relationship management

A computer readable storage medium including program instructions that direct a computer to function in a specified manner when executed by a processor, the program instructions comprising:

• determining a service provider ID code;
• generating a list of service seekers having received advice regarding a field of service from a service provider corresponding to the determined service provider ID code;
• and
• displaying the listing of service seekers, via a customer management display screen, to enable relationship management of the listed service seeker.

A method comprising:

• accessing, by a service provider, a customer management interface of a service provider system;
• receiving a customer management screen listing one or more service seekers having received advice communication regarding a field of service from the service provider;
• and
• viewing a listing of service seekers processed according to one or more customer management processing command, provided via the customer management screen and selected by the service provider.

A computer readable storage including program instructions that direct a computer to function in a specified manner when executed by a processor, the program instructions comprising:

• accessing, by a service provider, a customer management interface of a service provider system;
• receiving a customer management screen listing one or more service seekers having received advice communication regarding a field of service from the service provider;
• and
• viewing a listing of service seekers processed according to one or more customer relationship processing command, provided via the customer management display screen and selected by the service provider.

An online advice customer relationship management system, comprising:

• a processor having circuitry to execute instructions;
• a customer management interface coupled to the processor, the customer management interface to receive access request from one or more service providers of the system, and to display one or more customer management screens in response to one or more service providers;
• a service seeker transaction database including a transaction record for each service seeker having received advice regarding a field of service from a service provider of the system;
• and
• a storage device coupled to the processor, having sequences of instructions stored therein, which when executed by the processor cause the processor to:
• determine a service provider ID code,
• generate a list of service seekers having received advice regarding a field of service from a service provider corresponding to the determined service provider ID code, and
• display the listing of service seekers, via a customer management screen, to enable relationship management of the listed service seekers.