Identifying a call made or received on behalf of another
AssigneeInternational Business Machines Corporation
InventorsMichael Wayne Brown, Joseph Herbert McIntyre, Michael A. Paolini, James Mark Weaver, Scott Lee Winters
Life of this patent
Estimating the term…
Abstract
A system, system, and program for identifying a call made or received on behalf of another are provided. In particular, a call request for a call is detected. A context for the call is requested from a context inference service, wherein the context indicates whether an on behalf of action is invoked for the call by the caller or callee. An on behalf of action may be requested by a caller or callee, automatically authorized by the on behalf of party, or inferred from other call context.
Claims54
A method for identifying a context for a call, said method comprising:
- detecting a call request for a call;
- and
- requesting a context for said call, wherein said context indicates whether an on behalf of action is invoked for said call.
A system for identifying a context for a call, said system comprising:
- a trusted telephone network;
- means for detecting a call request for a call at said trusted telephone network ;
- and
- means for requesting a context for said call, wherein said context indicates whether an on behalf of action is invoked for said call.
A computer program product for identifying a context for a call, said computer program product comprising:
- a recording medium;
- means, recorded on said recording medium, for detecting a call request for a call;
- and
- means, recorded on said recording medium, for requesting a context for said call, wherein said context indicates whether an on behalf of action is invoked for said call.
A method for determining a call context, comprising:
- receiving a call context request for a call;
- analyzing call context information associated with at least one from among a caller and a callee associated with said call;
- and
- inferring that an on behalf of action is invoked for said call from call context information.
A system for determining a call context, comprising:
- a context inference server communicatively connected to a telephone network;
- means for receiving a call context request for a call at said context inference server;
- means for analyzing call context information associated with at least one from among a caller and a callee associated with said call;
- and
- means for inferring that an on behalf of action is invoked for said call from call context information.
A computer program product for determining a call context, comprising:
- a recording medium;
- means, recorded on said recording medium, for detecting receipt of a call context request for a call;
- means, recorded on said recording medium, for analyzing call context information associated with at least one from among a caller and a callee associated with said call;
- and
- means, recorded on said recording medium, for inferring that an on behalf of action is invoked for said call from call context information.
A method for identifying parties to a call comprising:
- detecting a call between at least two parties;
- detecting an on behalf of action invoked for said call;
- and
- informing at least one party to said call that said on behalf of action is invoked, such that an on behalf of party is also indicated for said call.
A system for identifying parties to a call comprising:
- a context inference server communicatively connected to a telephone network;
- means for detecting a call between at least two parties, wherein said call is processed by said telephone network;
- means for detecting an on behalf of action invoked for said call;
- and
- means for informing at least one party to said call that said on behalf of action is invoked.
A computer program product for identifying parties to a call comprising:
- a recording medium;
- means, recorded on said recording medium, for enabling detection of a call between at least two parties;
- means, recorded on said recording medium, for determining an on behalf of action invoked for said call;
- and
- means, recorded on said recording medium, for informing at least one party to said call that said on behalf of action is invoked.
A method for determining a call context, comprising:
- receiving a call context request for a call;
- analyzing call context information associated with said call;
- and
- determining whether an on behalf of action is invoked for said call from said call context information.
A system for determining a call context, comprising:
- a context inference server communicatively connected to a telephone network;
- means for receiving a call context request for a call at said context inference server;
- means for analyzing call context information associated with said call;
- and
- means for determining whether an on behalf of action is invoked for said call from said call context information.
A computer program product for determining a call context, comprising:
- a recording medium;
- means, recorded on said recording medium, for enabling receipt of a call context request for a call;
- means, recorded on said recording medium, for analyzing call context information associated with said call;
- and
- means, recorded on said recording medium, for determining whether an on behalf of action is invoked for said call from said call context information.
A method for controlling a telephony device, comprising:
- graphically displaying at least one on behalf of party authorized for a party utilizing a telephony device;
- and
- detecting a selection from among said at least one on behalf of party;
- and
- automatically updating a context for a call to indicate an on behalf of action invoked by said party for said selection from among said at least one on behalf of party.
Dependencies are inferred from the claim text.