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OwnerWendell Brown, William J. Trenchardinventors
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A system and method for facilitating navigation of an interactive voice response (IVR) menu. When a subscriber desires a connection (e.g., telephone call) with an organization or other entity accessed though an IVR menu, the system maps or translates the IVR menu options into a textual or graphical format for presentation on a suitable subscriber device (e.g., computer, PDA, telephone). The mapped IVR options may be provided to the subscriber in real-time, while the subscriber is connected to the organization. Or, the mapping may be presented off-line so that the subscriber may select a navigation path or destination prior to a connection being established. The system may enter the menu choices (e.g., via DTMF signals) for the subscriber, and the caller may be connected to the call before or after the target of the call answers.
A method of facilitating a telephone connection between a subscriber and an entity accessed via an interactive telephone menu, the method comprising:
A computer readable storage medium storing instructions that, when executed by a computer, cause the computer to perform a method of facilitating a telephone connection between a subscriber and an entity accessed via an interactive telephone menu, the method comprising:
An automated method of facilitating a subscriber's navigation of an interactive telephone menu to reach a desired entity, the method comprising:
A computer readable storage medium storing instructions that, when executed by a computer, cause the computer to perform an automated method of facilitating a subscriber's navigation of an interactive telephone menu to reach a desired entity, the method comprising:
A method of establishing a telephone connection between a subscriber and an entity, through an interactive telephone menu, the method comprising:
A computer readable storage medium storing instructions that, when executed by a computer, cause the computer to perform a method of establishing a telephone connection between a subscriber and an entity, through an interactive telephone menu, the method comprising:
A method of facilitating a telephone connection between a first party and a second party selected on the basis of one or more criteria provided by the first party, comprising:
A computer readable storage medium storing instructions that, when executed by a computer, cause the computer to perform a method of facilitating a telephone connection between a first party and a second party selected on the basis of one or more criteria provided by the first party, the method comprising:
A method of automatically establishing a telephone connection between a first party and a second party, wherein neither of the first party and the second party knows the other party's telephone number used for the telephone connection, the method comprising:
A computer readable storage medium storing instructions that, when executed by a computer, cause the computer to perform a method of automatically establishing a telephone connection between a first party and a second party, wherein neither of the first party and the second party knows the other party's telephone number used for the telephone connection, the method comprising:
A system for facilitating a telephone connection between a subscriber and an entity accessed through an interactive telephone menu, comprising:
A system for facilitating a telephone connection between a subscriber and a destination entity, through an interactive telephone menu, the system comprising:
Dependencies are inferred from the claim text.