Guidance information supply system, guidance information supply method, customer management system, customer management method and program for making computer implement the methods

A guidance information supply method for supplying guidance information to a user by utilizing at least one display device installed within a management area, said method comprising:

• an acceptance procedure for accepting identification information outputted using a radio wave from a mobile terminal held by said user and adapted to output identification information for identifying said user by using a radio wave;
• an accepted information accumulation procedure for accumulating identification information accepted by said acceptance means;
• and
• a guidance information supply procedure for supplying guidance information to be delivered to said user to a display device based on identification information accumulated in accordance with said accepted information accumulation procedure.

A customer management system for supplying a service to a customer by managing store-utilization records corresponding to said customer registered as a member of store, said system comprising:

• identification information acceptance means for accepting identification information for identifying said customer and outputted using a radio wave from a mobile terminal held by said customer;
• utilization records collection means for collecting store-utilization records corresponding to said customer accepted by said identification information acceptance means;
• and
• utilization records accumulation means for accumulating said store-utilization records corresponding to said identification information for identifying said customer.

A customer management method for managing store-utilization records corresponding to a customer registered as a member of store by using a computer, thereby supplying a service to said customer, said method comprising:

• an identification information acceptance procedure for accepting identification information for identifying said customer and outputted using a radio wave from a mobile terminal held by said customer;
• a utilization records collection procedure for collecting store-utilization records corresponding to a customer accepted by said identification information acceptance means by using a computer;
• and
• a utilization records accumulation procedure for accumulating store-utilization records corresponding to said identification information for identifying said customer by using a computer.