System and method for routing email messages to appropriate ones of geographically distributed email servers

A server for autonomously routing email messages received thereby to an appropriate one of a plurality of geographically distributed email servers for handling by personnel assigned to such appropriate one, the server comprising:

• communicative coupling to a communication network over which email messages are received;
• memory storing computer executable software code;
• processor for executing said software code to autonomously determine an appropriate one of a plurality of geographically distributed email servers for handling an email message received via said communicative coupling, and to autonomously route said email message to the determined appropriate one of said plurality of geographically distributed email servers;
• wherein said processor executes said software code to autonomously determine characteristic information of a user having submitted information included in said email message, said processor executes said software code to autonomously determine an appropriate one of a plurality of geographically distributed email servers for receipt of said email message based at least in part on said appropriate one having a characteristic associated therewith that corresponds to the determined characteristic information of said user, and said processor executes said software code to autonomously route said email message to the determined appropriate one of said plurality of geographically distributed email servers for handling of said email message by personnel assigned thereto.

A system comprising:

• plurality of geographically distributed email servers of an entity communicatively coupled to a communication network;
• web server communicatively accessible by at least one processor-based device, said web server executing software thereon to present an interface for said entity to a user accessing said web server via said at least one processor-based device, wherein said interface enables said user to interact therewith to convey information to said web server;
• and
• either said web server or one of said plurality of geographically distributed email servers executing software to autonomously route information conveyed to said web server from said user as an email message to one of said plurality of geographically distributed email servers determined to be appropriate for handling of such email message by personnel assigned to the determined appropriate one.