Method and system for tracking and verifying billing exceptions

A method of verifying repair facility charges billed to an equipment owner by a repair agent, comprising:

• loading a set of repair billing data associated with the repair charges into a computer-based billing verification system that is accessible to both the equipment owner and the repair agent via a distributed computer network;
• facilitating equipment owner review of the repair billing data via the billing verification system to identify one or more billing exceptions associated with one or more disputed repair charges;
• generating a billing exception record in the billing verification system for each of the billing exceptions;
• notifying the repair agent of the billing exceptions;
• facilitating repair agent review of and response to the billing exception records via the billing verifications system;
• generating a billing exception response record for one or more repair agent responses;
• and
• notifying the customer of the repair agent responses.

A system for verifying vendor charges billed to a customer, comprising:

• a billing verification database;
• means for loading a set of billing data associated with the charges into the database;
• a customer graphical user interface in communication with the database and operable to facilitate customer review of the billing data to identify a plurality of billing exceptions associated with a plurality of disputed charges and to generate a billing exception record in the database for each of the billing exceptions;
• a vendor graphical user interface in communication with the database and operable to facilitate vendor review of the billing exception records to generate a billing exception response record in the database for each of the reviewed billing exception records.