Adaptive navigation method in an interactive voice system, and interactive voice navigation system
OwnerAlbert Foucherinventor
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Abstract
Adaptive navigation in an interactive voice system is attained with an engine recognizing the spoken words of a user, a voice application stored in a memory of a central processing unit of a data system and managing, by a dialog manager, the dialog with the user through a voice interface as a function of the implemented recognition. The ergonomics of the dialogs with the user is dynamically managed as a function of plural indicators.
Claims21
An adaptive navigation method in an interactive voice system (1) including a recognition engine for a user's spoken words, a voice application stored in a memory of a central processing unit of a data system, the method comprising managing via a dialog manager the dialog with the user through an interface as a function of the implemented recognition, and adjusting the voice application as a function of a plurality of indicators linked to the user behavior and represented by data stored in the memory of the central processing unit by ergonomically dynamically managing the dialogs with the user.
An interactive voice navigation system comprising an engine for recognizing a user's spoken words, a voice application stored in a memory of a central processing unit of a data system, the processing unit being arranged for managing dialog with the user through a voice interface as a function of the implemented recognition, and (b) ergonomically dynamically managing the dialogs with the user by adjusting the voice application as a function of a plurality of indicators associated with user behavior and represented by data stored in the memory of the central processing unit.
Dependencies are inferred from the claim text.