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AssigneesHitachi, Ltd., Hitachi Software Engineering Co., Ltd., Hitachi Electronics Services Co., Ltd.
InventorsAtsushi Ueoka, Tsutomu Ito, Tadashi Yamagishi, Hiroshi Wada, Keiichi Shiobara, Takashi Matsumoto, Yoji Kawashima
Estimating the term…
To generate a command for dealing with error message from accumulated information and transmit the command to information processing as transmission place, a process analyzes error message received by a communication process, searches file based on analysis of the error message, and searches file based on search, to acquire related message. A process analyzes the error message and the related message, and searches file in which contents of recovery operation generated in process have been accumulated, for information whose recover operation condition is in agreement with the analyzed information. A process displays the contents of searched information on display. A process generates command based on recovery operation corresponding to recovery operation method selected by a keyboard or a mouse, and on the error message and the related message by process. The communication process transmits the generated command to information processor unit.
A method for system obstacle correspondence support in a console system having a control unit including a display unit, an input unit, means for acquiring messages from at least one information processing unit, storage means for storing said acquired messages, and a storage unit for storing data for supporting correspondence to an error message indicating an error and acquired from said information processing unit,
Dependencies are inferred from the claim text.