Method and apparatus for message escalation by digital assistants
OwnerAndrew V. Anderson, Steve Bennett +7inventors
InventorsAndrew V. Anderson, Steve Bennett, Trevor Pering, Paul R. Pierce, Scott H. Robinson, Uttam Sengupta, Ticky Thakkar, Kit Tham, Nick D. Wade
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Abstract
A method and apparatus for attempting to contact at least one person in response to an event if the level of importance of the event to a first person meets or exceeds one threshold.
Claims38
A method, comprising:
- receiving information of an event;
- determining the level of importance of the event relative to a first person;
- if the event has a level of importance greater than or equal to a first predetermined threshold, and a level of importance that is below or equal to a second predetermined threshold, then attempting to contact at least one person;
- and
- if the event has a level of importance greater than or equal to the second predetermined threshold, then attempting to contact a plurality of persons.
A computer readable medium comprising instructions, which when executed by a processor, causes the processor to:
- receive information of an event;
- determine the level of importance of the event to a first person;
- attempt to contact a first person if the event has a level of importance greater than or equal to a first predetermined threshold, and a level of importance that is below or equal to a second predetermined threshold;
- and
- attempt to contact a plurality of persons if the event has a level of importance greater than or equal to the second predetermined threshold.
A method, comprising:
- receiving information of an event;
- determining the level of importance of the event relative to a first person;
- if the event has a level of importance greater than or equal to a first predetermined threshold, then selecting a first device to contact at least one person and attempting to contact the same at least one person;
- receiving an indication of the nature of a failure in attempting to contact the same at least one contact person;
- and
- determining a course of action depending on the nature of the failure.
A computer readable medium comprising instructions, which when executed by a processor, causes the processor to:
- receive information of an event;
- determine the level of importance of the event relative to a first person;
- select a first device to contact at least one person and attempt to contact the same at least one person if the event has a level of importance greater than or equal to a first predetermined threshold, then;
- receive an indication of the nature of a failure in attempting to contact the same at least one contact person;
- and
- determine a course of action depending on the nature of the failure.
An apparatus programmed by a first person with information concerning the first person's activities, and configured by a first person to:
- receive information of an event;
- determine the level of importance of the event to a first person;
- attempt to contact a first person if the event has a level of importance greater than or equal to a first predetermined threshold, and a level of importance that is below or equal to a second predetermined threshold;
- and
- attempt to contact a plurality of persons if the event has a level of importance greater than or equal to the second predetermined threshold.
An apparatus programmed by a first person with information concerning the first person's activities, and configured by a first person to:
- receive information of an event;
- determine the level of importance of the event relative to a first person;
- select a first device to contact at least one person and attempt to contact the same at least one person if the event has a level of importance greater than or equal to a first predetermined threshold, then;
- receive an indication of the nature of a failure in attempting to contact the same at least one contact person;
- and
- determine a course of action depending on the nature of the failure.
Dependencies are inferred from the claim text.