Method and apparatus for message escalation by digital assistants
OwnerAndrew V. Anderson, Paul R. Pierce +8inventors
InventorsAndrew V. Anderson, Paul R. Pierce, Uttam Sengupta, Ticky Thakkar, Kit Tham, Nick Wade, Trevor Pering, Steve Bennett, Lee Hirsch, Scott Robinson
Life of this patent
Estimating the term…
Abstract
A method and apparatus for taking action in response to an event without contacting at least one person if the level of importance of the event to a first person meets or exceeds one threshold, but is below or only meeting another threshold.
Claims35
A method, comprising:
- receiving information of an event;
- determining the level of importance of the event relative to a first person;
- and
- if the event has a level of importance greater than or equal to a first predetermined threshold, and a level of importance that is below or equal to a second predetermined threshold, then taking action in response to the event without contacting any person.
A computer readable medium comprising instructions, which when executed by a processor, causes the processor to:
- receive information of an event;
- determine the level of importance of the event to a first person;
- and
- if the event has a level of importance greater than or equal to a first predetermined threshold, and a level of importance that is below or equal to a second predetermined threshold, then taking action in response to the event without contacting any person.
A method, comprising:
- receiving information concerning a previous attempt to contact at least one person concerning an event;
- determining the level of importance of the event to a first person;
- and
- if the event has a level of importance greater or equal to a first predetermined threshold, and a level of importance below or equal to a second predetermined threshold, then take action in response to the event without making a subsequent attempt to contact any person.
A computer readable medium comprising instructions, which when executed by a processor, causes the processor to:
- receive information concerning a previous attempt to contact at least one person concerning an event;
- determine the level of importance of the event to a first person;
- and
- if the event has a level of importance greater or equal to a first predetermined threshold, and a level of importance below or equal to a second predetermined threshold, then take action in response to the event without making a subsequent attempt to contact any person.
An apparatus programmed by a first person with information concerning the first person's activities, and configured by a first person to:
- receive information concerning an event,
- determine the level of importance of the event to the first person, and
- if the event has a level of importance greater than or equal to a first predetermined threshold, and a level of importance below or equal to a second predetermined threshold, then take action in response to the event without making an attempt to contact at least one person.
An apparatus carried by a first person, configured to communicate with a service provider receiving information concerning an event, allowing the service provider to provide the first person with information concerning the event if the level of importance of the event to the first person is greater than or equal to a first predetermined threshold, and allowing the first person to respond to the information received from the service provider concerning the event.
Dependencies are inferred from the claim text.