Customer service automation systems and methods

A method for automating and enhancing customer service in vehicle distress situations comprising:

• detecting a vehicle distress event from at least one of a feedback signal from an on-board sensor, a customer initiated signal, and a third party reporting;
• generating a response plan based on the vehicle distress event, the response plan being selected from at least one of arranging and delivering a rental vehicle, scheduling a repair appointment, checking parts availability and preordering out of stock parts at a location where a repair appointment was scheduled, dispatching of or scheduling an appointment with a claims adjustor, and notifying parties designated by the customer;
• and
• executing at least one response plan.