Monitoring system client with call center layout and design capabilities

In a computer system, a method of modeling a call center, comprising the computer-implemented steps of:

• displaying a graphical workspace upon which to construct a computerized model of the call center;
• providing a first computerized tool set having call center components;
• providing a second computerized tool set for manipulating the call center components;
• and
• receiving instructions for positioning and manipulating the call center components on the graphical workspace to construct the computerized model of the call center.

In a computer system, a computer-readable medium holding computer-executable instructions for performing a method for creating a call center, comprising:

• displaying a graphical workspace upon which to construct a computerized call center physical model;
• generating and displaying a first tool set containing call center components, wherein the call center components include walls and agent cubes;
• and
• generating and displaying a second tool set configured for placement and manipulation of the call center components on the graphical workspace to create the computerized call center physical model.

A method for constructing a call center, comprising:

• building a first computerized model representing physical structures in the call center, wherein the first computerized model includes call center components such as agent stations;
• building a second computerized model representing logical relationships within the call center, wherein the second computerized model includes identification data for call center agents;
• and
• linking the first and second computerized models together to form a computerized call center model.

A method for constructing a computerized model of a structure comprising:

• displaying a first graphical workspace upon which to construct a computerized physical model of at least a portion of the structure;
• displaying a second graphical workspace upon which to construct a computerized logical model of at least a portion of the structure, wherein the computerized logical model represents logical relationships;
• generating and displaying a first tool set containing at least one component of the structure;
• generating and displaying a second tool set configured to place and to manipulate the at least one component on the first and second graphical workspaces to construct the computerized physical model of the structure and the computerized logical model of the structure;
• linking the computerized physical model of the structure and the computerized logical model of the structure to form the computerized model;
• and
• formatting the computerized model for display.