US 2002/0165725 A1 · Providing automated warranty fulfillment functionality from a consumable

Abstract

The present invention provides information and functionality on a consumable used for some image forming device to preferably assist a user in appropriately completing any warranty fulfillment procedures related to the consumable. A preferred embodiment of the inventive system comprises memory disposed on the consumable along with an interface for facilitating communication between the consumable and some device. Prior to selling the consumable, warranty information is originally stored on the memory. Additionally, use data is obtained after the user installs the consumable. The system also includes a set of computer-executable code instructions for interacting with the user, wherein the code instructions use some of the fulfillment information selected from any one or more of the user's responses, the warranty information, and the use data to complete warranty requirements.

Claims21

Dependent claims

An automated warranty fulfillment system for consumables comprising:

a memory disposed on said consumable;
an interface for facilitating communication between said consumable and an device;
warranty information originally stored on said memory;
use data obtained after installation of said consumable;
and
a set of computer-executable code instructions for interacting with a user, wherein said code instructions use fulfillment information selected from responses obtained from said user, said warranty information, and said use data to complete warranty requirements.

3 more elements

Dependencies are inferred from the claim text.

Providing automated warranty fulfillment functionality from a consumable

Life of this patent

Providing automated warranty fulfillment functionality from a consumable

Life of this patent

Abstract

Claims21