Electronic document call back system

Abstract

An Electronic Document Call Back System with custom graphic or hypertext link visual indicia which may be embedded in an electronic document by a sender of said electronic document (which may be a company), which electronic document may be sent to a recipient (which may be a customer). When clicked upon by the customer with a computer mouse or other computer pointing device, the visual indicia, which links to a Call Request Page, causes to appear on the customer's computer screen said Call Request Page. The Call Request Page may include sections upon which the customer, who wishes to communicate by phone with the company, may enter at least their phone number so that a phone communication can be created with the company, and a graphic “call” button that is viewed on the customer's computer screen. The pushing of the “call” button engages a Web server; the Web server signals a telecom switch; the telecom switch capable of calling the phone number of the company; the telecom switch also capable of calling the phone number of the customer, and bridging the two calls together so that the company and customer can talk. Said Web server is capable of sending an email to said company which will include the information which said customer has entered on the Call Request Page, which may include said customer's name, email address, phone number and the like; said Web server capable of sending said customer a “thank you” or an auto-response email. The preferred embodiment includes the ability of the company to custom design the custom graphic or hypertext link visual indicia and to embed, either by a standard “copy and paste” operation or by means of embedding said visual indicia in an email signature template, said visual indicia in an electronic document to be sent to customers.

Dependencies are inferred from the claim text.