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AssigneeHewlett-Packard Development Company, L.P.
InventorRobert L. Raymond
Estimating the term…
A system and method for dynamically providing information to an administrator of a computing environment such as an administrator of a network system that is relevant to a particular problem event. This information includes contextual instructions and diagnostic data that will assist the network administrator in the analysis of the problem event. Generally, the invention automatically obtains from relevant computing environment entities pertinent information likely to be necessary to troubleshoot the particular problem event. The context-sensitive information is presented dynamically on a display for consideration and interaction by the network administrator. Specifically, the invention includes a database of executable troubleshooting (TS) profiles each specifically designed for a particular type of problem event. Each such TS profile references one or more troubleshooting data miner modules included in a library of such modules that accesses particular hardware or software entities in the network system for particular information. When a TS profile is invoked to assist a network administrator troubleshoot a particular type of problem event, the referenced data miner modules are executed and generate or cause the generator of troubleshooting instructions and diagnostic data which is then displayed to the network administrator.
A troubleshooting mentor system for automatically providing an administrator of a computing environment with diagnostic data and instructions to troubleshoot a selected problem event occurring in the computing environment, wherein said diagnostic data and instructions are specifically designed to provide the information and techniques necessary to enable a administrator troubleshoot the selected problem event.
An apparatus that displays context-sensitive troubleshooting information relevant to the diagnosis of a particular problem event occurring a computing environment, wherein said troubleshooting information includes instructions for troubleshooting said particular problem event, and wherein said context-sensitive troubleshooting information is generated automatically and without network administrator action subsequent to identifying said particular problem event.
A method for displaying context-sensitive information relevant to a particular problem event occurring in an entity of a computing environment, comprising:
A method for displaying context-sensitive information relevant to a particular problem event occurring in an entity of a computing environment, comprising:
A computer program product comprising a computer readable medium having computer program logic recorded thereon for enabling a processor in a computer system to automatically display diagnostic data and instructions on how to troubleshoot a selected problem event, wherein said diagnostic data and instructions are specifically relevant to troubleshooting said selected problem event.
A program storage device readable by a machine, tangibly embodying a program of instructions executable by the machine to perform method steps for displaying context-sensitive information relevant to a particular problem event occurring in an entity of a computing environment, comprising:
Dependencies are inferred from the claim text.