Method and system for rapidly responding to customer inquires

Abstract

A computer based method, in a system wherein a plurality of predetermined users, each having a predetermined sales region and each having access to a secured portion of a main server, for enhancing each user's ability to rapidly respond to internet based inquiries regarding construction machinery and earth moving equipment, includes the steps of receiving, at an internet web site of the main server, a plurality of customer inquiries, the inquiries each including information about the customer, opening an inquiry file on each received, unanswered inquiry, each inquiry file including the customer information, and sorting each inquiry file into one of a plurality of predetermined regions corresponding to sales regions of the users, wherein the sorting is based upon the customer information. Furthermore, the method also includes providing an individual user, who has accessed the secured portion of the main server, with a list of all open inquiry files with unanswered inquiries in that user's region, upon the user's selection of a single inquiry file from the list, providing the user with the selected inquiry file, including the customer information, so that the user may contact the customer regarding the customer's inquiry. After the user has initial contact with the customer, the user is enabled to input into the secured portion of the main server results of the initial contact, and subsequently, the user is enabled to input final results of subsequent contact with the customer. The inquiry file is then closed after receiving input of the final results.

Dependencies are inferred from the claim text.