Method and system for procuring telecommunications services on-line

A method for servicing telecommunications offerings remotely, comprising:

• receiving a service inquiry, the service inquiry specifying a search criteria with respect to an order for a telecommunications offering, a customer agent assigned for servicing a telecommunications offering order, and a move, change or disconnection (MCD) of a telecommunications offering order;
• and
• generating service data in response to the service inquiry and pertaining to the search criteria;
• and
• transmitting the service data.

A method for procuring and servicing telecommunications offerings remotely, comprising:

• receiving a procurement inquiry and a service inquiry, the procurement inquiry specifying a selected telecommunications offering from among voice, Internet and mobile telecommunications offerings, the service inquiry specifying a search criteria with respect to an order for a telecommunications offering, a customer agent assigned for servicing a telecommunications offering order, and a move, change or disconnection (MCD) of a telecommunications offering order;
• generating procurement data in response to the procurement inquiry and pertaining to the selected telecommunications offering and service data in response to the service inquiry and pertaining to the search criteria;
• and
• transmitting the procurement and service data.

A method for procuring telecommunications offerings remotely, comprising:

• submitting a procurement inquiry, the procurement inquiry specifying a selected telecommunications offering from among voice, Internet and mobile telecommunications offerings;
• and
• receiving procurement data,
• wherein the procurement data is generated in response to the procurement inquiry and pertains to the selected telecommunications offering.

A method for servicing telecommunications offerings remotely, comprising:

• submitting a service inquiry, the service inquiry specifying a search criteria with respect to an order for a telecommunications offering, a customer agent assigned for servicing a telecommunications offering order, and a move, change or disconnection (MCD) of a telecommunications offering order;
• and
• receiving service data,
• wherein the service data is generated in response to the service inquiry and pertains to the search criteria.

A system for procuring and servicing telecommunications offerings, comprising:

• a customer browser loaded on a customer client computer, the customer browser being configured to submit a procurement inquiry, the procurement inquiry specifying a selected telecommunications offering from among voice, Internet and mobile telecommunications offerings;
• a back office browser loaded on a back office client computer, the back office browser being configured to submit a service inquiry, the service inquiry specifying a search criteria with respect to an order for a telecommunications offering, a customer agent assigned for servicing a telecommunications offering order, and a move, change or disconnection (MCD) of a telecommunications offering order;
• and
• a server program loaded on a server computer and being configured to receive the procurement and service inquiries, generate procurement data pertaining the to the selected telecommunications offering and service data pertaining to the search criteria, and transmit the procurement and service data.

An apparatus for procuring telecommunications offerings remotely, comprising:

• means for receiving a procurement inquiry, the procurement inquiry specifying a selected telecommunications offering from among voice, Internet and mobile telecommunications offerings;
• means for generating procurement data in response to the procurement inquiry and pertaining to the selected telecommunications offering;
• and
• means for transmitting the procurement data.

An apparatus for servicing telecommunications offerings remotely, comprising:

• means for receiving a service inquiry, the service inquiry specifying a search criteria with respect to an order for a telecommunications offering, a customer agent assigned for servicing a telecommunications offering order, and a move, change or disconnection (MCD) of a telecommunications offering order;
• means for generating service data in response to the service inquiry and pertaining to the search criteria;
• and
• means for transmitting the service data.

An method for provisioning services via an on-line system, the method comprising:

• transmitting a service inquiry from a user;
• selectively directing the user to a service center;
• selectively providing a plurality of service options to the user;
• generating a service order based upon the step of selectively providing the plurality of service options;
• and
• confirming the service order.

An on-line system for procuring services, the system comprising:

• a presentation section configured to provide a graphical user interface to a user, the user providing service inquiry information;
• a business section configured to perform business rules and transactions based upon the service inquiry information, the user being selectively directed to a service center;
• and
• an interface section configured to facilitate access to data associated with the services and to interface with external systems for acquisition of the services.

An on-line system for procuring services, the system comprising:

• means for transmitting a service inquiry from a user;
• means for selectively directing the user to a service center;
• means for selectively providing a plurality of service options to the user;
• means for generating a service order based upon the plurality of service options;
• and
• means for confirming the service order.