Web-assistant based e-marketing method and system
OwnerPierre Plante, Alain Thibault +1inventors
InventorsPierre Plante, Alain Thibault, Efoe Wallace
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Abstract
An e-marketing system and method using a web-assistant system are provided. The web-assistant gives answers to customer questions all in a web format. The web-assistant is pushed to the prospective customers of a business through e-mail. Preferably, the web-assistant uses a knowledge database built using a natural language processing engine.
Claims52
An e-marketing system for a business to market its wares to prospective customers over a network, said system comprising:
- a web-assistant system for receiving questions of the prospective customers and providing answers thereto in a web format, the web-assistant system being accessible through the network;
- and
- an out-bound e-mailer connected to said network for sending therethrough an e-mail to said prospective customers, the e-mail including accessing means for providing access to said web-assistant system.
An e-marketing system for a business to market its wares to prospective customers over a network, said system comprising:
- a web-assistant server connected to the network, a web-assistant system being provided thereon for receiving questions of the prospective customers and providing answers thereto in a web format, the web-assistant system being accessible through said network;
- and
- an out-bound e-mail server connected to said network for sending therethrough an e-mail to said prospective customers, the e-mail including accessing means for providing access to said web-assistant system.
An e-marketing method for a business to market its wares to prospective customers over a network, said method comprising the steps of:
- a) providing a web-assistant system for receiving questions of the prospective customers and providing answers thereto in a web format, the web-assistant system being accessible through the network;
- and
- b) sending through the network an e-mail to said prospective customers, the e-mail providing access to the web-assistant system.
A method for generating a structured knowledge database about a subject matter, said knowledge database being usable by a web-assistant system to provide answers to questions about said subject in a web format, the method comprising the steps of:
- a) providing a knowledge repository containing unstructured information about said subject matter;
- b) performing a linguistic analysis of the unstructured information for conceptually indexing the same, thereby obtaining the structured knowledge database, said analysis including natural language processing of the unstructured information.
Dependencies are inferred from the claim text.