Technical support program
OwnerJurgen Stubiger, Michael Wilcox +3inventors
InventorsJurgen Stubiger, Michael Wilcox, Giuseppe Zancolich, Kimberley James Pfeifer, David Lesley Williams
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Abstract
Technical services are offered to customers on an outsourced basis according to a menu of services available. A menu is provided for categories of equipment on with the technical services provider offers technical services and a menu is also provided identifying the technical services which are offered. The services are modular and are selected based upon the customer's needs. The modular services are offered at two levels, a basic level and a high end level.
Claims24
A method for implementation of customer-related maintenance services for an industrial system, comprising the steps of:
- providing technical and maintenance services on a pro-active basis;
- and
- providing modules of said technical and maintenance services wherein said modules are standardized and freely combinable with one another.
A method of providing technical services to a customer, comprising the steps of:
- providing a menu of technical services offered to the customer, said technical services being modular;
- performing ones of said modular technical services which are selected by the customer as outsourced services, said services being customized according to the customer's needs.
A method of providing technical services to a customer, comprising the steps of:
- performing an evaluation of a customer's technical practices and facilities;
- providing a menu of available technical services to the customer, said menu including modular technical services available on an outsourced basis;
- making recommendations to the customer of selected ones of said modular technical services based on results of said evaluation;
- and
- providing on an outsourced basis ones of said modular services selected by the customer.
A method as claimed in claim 5, further comprising the steps of:
- valuing compensation of said outsourced modular services depending on performance indicators.
Dependencies are inferred from the claim text.