Service history log of computer repairs
AssigneeInternational Business Machines Corporation
InventorsGeorge H. Ahrens, Leo C. Mooney
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AssigneeInternational Business Machines Corporation
InventorsGeorge H. Ahrens, Leo C. Mooney
Estimating the term…
A system for implementing a method of monitoring service repairs of a processing system is disclosed. The system contacts a service representative in response to a reception of a data signal indicating an operational failure of the processing system. The contact includes a service action plan with a list of field replacement units that maybe the source of the operational failure. In response to one or more commands, the system displays a service action event log including the service action plan, and a service history log including any history of service repairs related to the service action plan. The service representative can partially or fully apply the service action plan to the repair, and subsequently flag the service action event entry as incomplete or closed, respectively.
A method for monitoring multiple service repairs of an operational failure of the processing system, said method comprising the steps of:
A system for monitoring multiple service repairs of an operational failure of the processing system, said system comprising the steps of:
A computer program product in a computer readable medium for monitoring multiple service repairs of an operational failure of the processing system, said computer program product comprising:
A method for monitoring a service repair of an operational failure of a processing system, said method comprising the steps of:
A system for monitoring a service repair of an operational failure of a processing system, said system comprising:
A computer program product in a computer readable medium for monitoring a service repair of an operational failure of a processing system, said computer program product comprising the steps of:
Dependencies are inferred from the claim text.