Routing call failures in a location-based services system

A call failure system for a location-based services system, comprising:

• a remote terminal connected to said location-based services system, wherein said remote terminal is used to generate a voice-based tailored request for information;
• a voice recognition application connected to said remote terminal for interpreting said voice-based tailored request for information;
• and
• a call center server connected to said location-based services system, wherein said connection to said remote terminal is routed to said call center server if said voice recognition application fails to interpret said voice-based tailored request for information to a predetermined level of accuracy.

A method for routing call failures, comprising the steps of;

• connecting a remote terminal to a location-based services system;
• generating a voice-based tailored request for information using said remote terminal;
• interpreting said voice-based tailored request for information with a voice recognition application;
• transmitting said interpretation of said voice-based tailored request for information from said voice recognition application to a natural language processing application;
• and
• routing said remote terminal connection to a call center server if said natural language processing application fails to interpret the intent of said voice-based tailored request for information to a predetermined level of accuracy.

A call failure system for a location-based services system, comprising:

• a remote terminal connected to said location-based services system, wherein said remote terminal is used to generate a voice-based tailored request for information;
• a voice recognition application connected to said remote terminal for interpreting said voice-based tailored request for information;
• a natural language processing application connected to said voice recognition application for determining the intent of the voice-based request for information;
• and
• a call center server connected to said location-based services system, wherein said connection to said remote terminal is routed to said call center server if said natural language processing application fails to determine the intent of the said voice-based tailored request for information to a predetermined level of accuracy.