Website system and method for providing on-line data-exchange and a collaborative service of return and repair process

A website system for providing on-line data-exchange and a collaborative service for return and repair processes via a network, the website system enabling integration of service information from a service community, the service community including:

• a service requester party, a repair center party and a product supplier party, the website system comprising:
• a website server connected to the network;
• a database for storing attribute data provided by each member of the service community and generated by the website system;
• an access controlling means for generating a user ID code for each member of the service community according to the attribute information;
• a data exchanging means for providing three different interfaces for three parties, respectively, to receive and exchange different data real-time among three parties, each interface having a plurality of information items for the same party;
• a return material authorization (RMA) processor for generating an RMA for a proper repair center and a service requester and managing a life cycle of the RMA, when receiving a service request with the associated data of at least one returned product from the service requester;
• a repair execution system (RES) connected to the RMA processor, for administering and tracking a repair process of the returned product, according to repair data provided by the repair center;.
• a bill evaluating system for evaluating a bill of the repair process of the returned product for involved parties intelligently, according to the repair data and a predetermined bill splitting rule;
• and
• a part procuring system for processing parts procurement for the repair process by gaining repair data from the RES and the repair center, and sending part data to the product supplier and the bill evaluating system;