Systems and methods for managing electronic communications
AssigneeFuji Xerox Co., Ltd.
InventorElin Ronby Pedersen
Life of this patent
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Abstract
An interaction manager system and method are provided to aid a caller in communicating with a callee. An interaction space is provided to a caller's communication device. This interaction space can include visibility information that informs the caller about the status of the callee, accessibility information that provides the caller with a list of communication channels available to the caller, and continuity information that includes information and action facilitation data that reflect the ongoing interaction between the caller and the callee.
Claims27
A method of facilitating interaction between a caller and a callee, comprising:
- receiving an interaction request;
- obtaining a caller identifier of the caller from the received interaction request;
- retrieving information from at least one data source using the caller identifier;
- and
- generating a response message for the caller based on the information and data specific to the callee.
A system that facilitates interaction between a caller and a callee, comprising:
- an input interface that receives an interaction request;
- an identification module that obtains a caller identifier of the caller from the received interaction request and retrieves information from at least one data source using the caller identifier;
- and
- a message generator that generates a response message for the caller based on the information and data specific to the callee.
Dependencies are inferred from the claim text.