E-service business model
OwnerFranco R. Negriinventor
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Abstract
A method is described for deriving an e-service management strategy based on business process model. Specifically, given a business process specification that describes the business process of an e-service as well as an infrastructure specification that describes an infrastructure that supports the e-service, an e-service management strategy can be derived aiming at ensuring the service quality of the e-service by incorporating the needs imposed by the business process in the criteria for managing the infrastructure and by monitoring the impact of the infrastructure on the e-service in accordance with the business process.
Claims4
A method for deriving an e-service management strategy, said method comprising:
- obtaining a business process specification that describes the business process of said e-service;
- obtaining an infrastructure specification that describes an infrastructure that supports said e-service;
- and
- deriving an e-service management strategy based on said business process specification and said infrastructure specification, said e-service management strategy aiming at ensuring the service quality of said e-service by incorporating the needs imposed by the business process in the criteria for managing said infrastructure and by monitoring the impact of said infrastructure on the e-service in accordance with the business process.
A method for managing an e-service, said method comprising:
- observing the infrastructure behavior of an infrastructure that supports said e-service;
- observing the stress behavior, imposed from outside of said infrastructure, on said e-service;
- analyzing said infrastructure behavior in relation to said stress behavior with the perspective of the business process model of said e-service;
- and
- optimizing said infrastructure behavior based on the analysis from said analyzing to optimize the service of said e-service by ensuring the business process flow of said e-service.
Dependencies are inferred from the claim text.