Computer-telephone integrated system, switching control apparatus and storage medium

Abstract

A computer-telephone integrated system includes a switch engine carrying out a switching control, devices coupled to the switch engine, a service request part requesting a telephone switching service with respect to the switch engine, and a service request process/call information notifying part providing an interface function between the switch engine and the service request part. The service request process/call information notifying part processes a switching service request from the service request part to the switch engine, and notifies call information related to the devices and the switch engine from the switching engine to the service request part. The call information includes information related to states of the devices and information related to a connection of a path between the switch engine and the devices.

Dependencies are inferred from the claim text.