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OwnerRonald A. Katz, Gary L. West +1inventors
InventorsRonald A. Katz, Gary L. West, Thomas B. Barker
Estimating the term…
Apparatus and methods are provided for effecting remote commerce, such as in telemarketing (either inbound or outbound) and in electronic commerce, which are particularly adapted for the intelligent selection and proffer of products, services or information to a user or customer. In one aspect of the invention, goods, service or information are provided to the user via electronic communication, such as through a telephone, videophone or other computer link, as determined by the steps of first, establishing communication via the electronic communications device between the user and the system to effect a primary transaction or primary interaction, second, obtaining data with respect to the primary transaction or primary interaction, including at least in part a determination of the identity of the user or prospective customer, third, obtaining at least a second data element relating to the user, fourth, utilizing the primary transaction or primary interaction data along with the at least second data element as factors in determining at least one good, service or item of information for prospective upsell to the user or prospective customer, and offering the item to the prospective customer. In the preferred embodiment, the selection of the proffer of goods, services or information comprises an upsell with respect to the primary transaction or primary interaction data. The offer of the upsell is preferably generated and offered in real time, that is, during the course of the communication initiated with the primary transaction or primary interaction.
A method for providing offers of goods or services in the form of offers for purchase by potential customers as users of a system, utilizing an electronic communications link between the user and the offeror, comprising the steps of:
A method for providing offers of goods or services in the form of offers for purchase to prospective customers as users of a system, utilizing at least two electronic communications links between the user and the offeror, comprising the steps of:
A method for providing offers of goods or services in the form of offers for purchase to potential customers as users of a system, utilizing an electronic communications device, comprising the steps of:
A method for providing offers of goods or services in the form of offers for purchase to potential customers as users of a system, utilizing an electronic communications device, comprising the steps of:
A method for providing offers of goods or services in the form of offers for purchase to potential customers as users of a system, utilizing an electronic communications device, comprising the steps of:
A method for providing offers of goods or services in the form of offers for purchase by potential customers as users of a system, utilizing an electronic communications link between the user and the offeror, comprising the steps of:
Dependencies are inferred from the claim text.