Integrated communication center functionality for WAP devices
OwnerAlec Miloslavskyinventor
Life of this patent
Estimating the term…
Abstract
A wireless access protocol service provider (WAP-SP), providing access to Internet data for WAP-enabled appliances is enhanced with software for facilitating telephone calls, enabling, for example, connection of a user of the WAP-enabled appliance, communicating with a Web site through the WAP-SP, to an agent of an enterprise that hosts the Web site.
Claims19
An Internet-connected wireless access protocol service provider (WAP-SP), comprising:
- a wireless communication interface for communicating with a WAP enabled appliance;
- a telephony communication interface;
- and
- a software suite;
- characterized in that the software suite presents an interface to a user at the WAP-enabled appliance, enabling the user to initiate a call, and then routes the call according to pre-programmed rules in response to the user initiation.
A system for routing telephony calls initiated by a user of a wireless application protocol (WAP)-enabled device, comprising:
- a software-enhanced WAP service provider (WAP-SP) connected to the Internet, connected by WAP protocol to the WAP-enabled device, and connected to a telephony network;
- an Internet-connected server hosted by an enterprise;
- and
- a call center connected to the telephony network and hosted by the enterprise;
- characterized in that the WAP-SP, by virtue of the software enhancement, enables the user to request a telephony connection to the call center, and routes the requested call via the telephony network to the call center.
A method for placing a telephony call by a user of a WAP-enabled appliance to a call center hosted by a host of a WEB service, comprising steps of:
- (a) connecting to a hosted WEB service by the WAP-enabled appliance through a wireless-application protocol service provider (WAP-SP);
- (b) initiating a call by the user at the WAP-enabled appliance through an interface provided by the WAP-SP;
- and
- (c) placing the call to a call center hosted by the host of the Web service through a telephony network connected to the WAP-SP.
Dependencies are inferred from the claim text.