System and method for a telephonic emotion detection that provides operator feedback
AssigneeAccenture LLP
InventorVALERY A. PETRUSHIN
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Abstract
A system, method and article of manufacture are provided for monitoring emotions in voice signals and providing feedback thereon. First, a voice signal is received representative of a component of a conversation between at least two subjects. Thereafter, an emotion associated with the voice signal is determined. Feedback then provided to a third party based on the determined emotion.
Claims18
A method for monitoring emotions in voice signals and providing feedback thereon comprising the steps of:
- (a) receiving a voice signal representative of a component of a conversation between at least two subjects;
- (b) determining an emotion associated with the voice signal;
- and
- (c) providing feedback to a third party based on the determined emotion.
A computer program embodied on a computer readable medium for monitoring emotions in voice signals and providing feedback thereon comprising:
- (a) a code segment that receives a voice signal representative of a component of a conversation between at least two subjects;
- (b) a code segment that determines an emotion associated with the voice signal;
- and
- (c) a code segment that provides feedback to a third party based on the determined emotion.
A system for monitoring emotions in voice signals and providing feedback thereon comprising:
- (a) logic that receives a voice signal representative of a component of a conversation between at least two subjects;
- (b) logic that determines an emotion associated with the voice signal;
- and
- (c) logic that provides feedback to a third party based on the determined emotion.
Dependencies are inferred from the claim text.