Method for mortgage customer retention
OwnerTimothy D. Allen, Edward Wollmaninventors
Life of this patent
Estimating the term…
Abstract
This invention relates generally to a method and system by which mortgage customers are linked to their existing mortgage servicer via an improved Internet process for achieving a mortgage modification, by their existing mortgage servicing institution rather than by a mortgage refinancing with loss of the customer to another servicing institution.
Claims20
A process for mortgage customer retention by a mortgage servicing institution which comprises the steps of:
- (a) capturing user indicia information input by a mortgagee;
- (b) identification of the mortgagee's mortgage servicing institution either through information input by said mortgagee or by using said input information to determine said mortgagee's mortgage servicing institution by comparison with a database of mortgaging servicing institutions;
- (c) linking said mortgagee with said mortgagee's mortgage servicing institution;
- and
- (d) notification of the mortgage servicing institution.
A process for mortgage customer retention by a mortgage servicing institution which comprises the steps of:
- (a) capturing user indicia information input by a mortgagee;
- (b) identification of the mortgagee's mortgage servicing institution by a mortgagee's credit report;
- (c) linking said mortgagee with said mortgagee's mortgage servicing institution;
- and
- (d) notification of the mortgage servicing institution.
A process for mortgage customer retention by a mortgage servicing institution which comprises the steps of:
- (a) capturing user indicia information input by a mortgagee;
- (b) identification of at least one of said mortgagee's mortgage servicing institutions by a mortgagee's credit report;
- (c) displaying at least one of said mortgagee's servicing institutions on a computer screen after reading said mortgagee's credit report;
- (d) linking said mortgagee with at least one of said mortgagee's mortgage servicing institution;
- and
- (e) notification of said mortgage servicing institution.
Dependencies are inferred from the claim text.