System and method for data recording

A computer program executable to process telephone call information, comprising:

• (a) one or more data collection threads for receiving data regarding telephony events from a plurality of sources;
• (b) one or more data normalization threads for combining event data received via the data collection threads into call records;
• and
• (c) one or more message emitter threads for converting data from the one or more data normalization threads into a format specific to a target platform, and transmitting said converted data to the target platform.

An article of manufacture comprising a computer-readable medium storing a computer program for processing telephone call information, comprising:

• (a) one or more data collection threads for receiving data regarding telephony events from a plurality of sources;
• (b) one or more data normalization threads for combining event data received via the data collection threads into call records;
• and
• (c) one or more message emitter threads for converting data from the one or more data normalization threads into a format specific to a target platform, and transmitting said converted data to the target platform.

A computer program controlling software components for processing telephone c all information comprising:

• (a) computer software for receiving data from a first source regarding telephony events related to one or more telephone calls;
• (b) computer software for receiving data from a second source regarding telephony events related to one or more telephone calls;
• and
• (c) computer software for combining event data from said first source and event data from said second source into a single call record when event data from said first and second sources is related to the same telephone call.

An article of manufacture storing a computer program controlling software components for processing telephone call information comprising:

• (a) computer software for receiving data from a first source regarding telephony events related to one or more telephone calls;
• (b) computer software for receiving data from a second source regarding telephony events related to one or more telephone calls;
• and
• (c) computer software for combining event data from said first source and event data from said second source into a single call record when event data from said first and second sources is related to the same telephone call.