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US 2001/0040892 A1Published application
Method for accessing customer service from telephony devices and internet applications
OwnerSteven Peter Spencerinventor
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OwnerSteven Peter Spencerinventor
Estimating the term…
A method for accessing customer service from telephony devices and internet applications is provided in which the telephony devices and internet applications have interfaces specifically designated for accessing the customer service. Upon detection of a customer service request from these interfaces, the telephony devices and internet applications establish a connection to a customer service system either via a telecommunication network or web. Thereafter, the customer service system reads status information and executes a diagnostic script to detect and resolve problems that users are experiencing. The customer service system may utilize either an automated customer service server or a customer service agent in the process of addressing users' problems.
A method for accessing a customer service from a user device, said user device having an interface for accessing said customer service, the method comprising the steps of:
A method for providing a customer service from a customer service system, the method comprising the steps of:
A method for accessing customer service from a user device connected to a customer service system, said user device having an interface for accessing said customer service, the method comprising the steps of:
Dependencies are inferred from the claim text.