Method of providing connection to destination communication device to alleviate calling customer

A directory assistance service method comprising the steps:

• receiving a directory assistance call from a customer, the customer using a cellular telephone and a cellular carrier service;
• establishing a connection between the customer and a desired destination number;
• logging in a billing database:
• a customer identification number;
• the destination number;
• the date, time, and duration of connection between the customer and the desired destination number;
• and
• providing to the cellular carrier the data logged in the billing database so the customer can be billed by the cellular carrier accordingly.

In a method of providing assistance to a cellular telephone subscriber, the assistance taking the form of spoken directions guiding the subscriber in travelling from a present location to a desired location, an improvement comprising:

• connecting the subscriber to an operator;
• determining a route from the present location to the desired location;
• voicing to the subscriber directions corresponding to a first part of the route;
• placing-the subscriber on hold;
• monitoring the subscriber connection for a predetermined DTMF signal issued by the subscriber;
• detecting said predetermined DTMF signal;
• reconnecting the subscriber to an operator upon said detection of the DTMF signal;
• and
• voicing to the subscriber directions corresponding to a second part of the route;
• wherein the subscriber can summon operator assistance as needed while travelling along the route.