Call queuing utilization reporting

A system for reporting utilization of subscriber line call queues, the system comprising:

• a plurality of intelligent peripherals, each intelligent peripheral implementing at least one call queue, each call queue associated with one of a plurality of subscribers;
• at least one service control point, each intelligent peripheral in communication with one of the at least one service control point collecting information about each queued call;
• and
• a data server in communication with the at least one service control point, the data server aggregating queue utilization data for each subscriber.

A method of reporting utilization of call queues, each call placed from a caller to a subscriber line, the call processed by an Advanced Intelligent Network (AIN) having at least one cental office switch and a service control point (SCP) in electrical communication with a plurality of subscriber switches via a signaling network, the method comprising:

• providing an intelligent peripheral in electrical communication with the at least one cental office switch and the SCP, the intelligent peripheral equipped with call queuing functionality;
• receiving each of a plurality of calls to access the subscriber line;
• for each call, determining that the subscriber line is busy;
• queuing each call in the intelligent peripheral if the subscriber line is busy;
• collecting queue utilization information about each queued call in the service control point;
• and
• generating queue utilization statistics based on the collected queue utilization information.

For use in an Advanced Intelligent Network (AIN) equipped with termination attempt trigger (TAT) capability, the AIN having at least one central office switch and a service control point (SCP) in electrical communication with a plurality of subscriber switches via a signaling network, a method of reporting utilization of queuing of a plurality of telephone calls from a caller to a subscriber telephone line comprising:

• providing an intelligent peripheral in electrical communication with the central office switch and the SCP, the intelligent peripheral equipped with queuing functionality for each of the subscribers;
• monitoring signaling to detect a TAT;
• generating a first electrical signal for receipt by the SCP in response to the detected TAT;
• generating a second electrical signal at the SCP for receipt by the intelligent peripheral requesting status of a queue associated with the subscriber line;
• generating a third electrical signal at the SCP for receipt by the subscriber switch instructing the subscriber switch to forward the call to the intelligent peripheral to be added to the queue in response to a determination that the queue is active;
• collecting queue utilization information about each queued call;
• and
• generating queue utilization statistics based on the collected queue utilization information.