Information system comprising interactive multimedia information stations networked with a videophone call centre

Process for exchanging information such as sounds and/or pictures and/or alphanumeric data with an information station (100i) of an information system, which station possesses data storage means and means of interaction with at least one user, so as to provide the user with information extracted from the said storage means, characterized in that it comprises the steps of

• sending by the station to a driver server (220) of a request (60) for establishing a videophone communication;
• sending by the driver server to the station of a signal (70) containing the address of an available terminal (230j) of a videophone call centre;
• modification of a status (225b), in an array of variables of the driver server which are representative of the availability of each terminal, from an available state to an unavailable state of the selected terminal;
• sending by the station to the selected terminal of a request (75) for establishing a videophone communication;
• establishment of a videophone communication (80) between the station and the selected terminal;
• sending by the selected terminal to the station of a request (90) for information stored by the station;
• and
• sending by the selected terminal to a database server (250) of a request (95) for information stored by the server.