Interface engine for managing business processes within a multimedia communication-center

An operating system (OS) for a multimedia call center (MMCC) comprising one or more interactive process modules (IPMs) for accomplishing individual processes, each IPM comprising:

• a plurality of code sets, each adapted to completion of a specific task in the overall process;
• an input interface for providing one or more inputs to the IPM;
• and
• an output function for returning a result;
• wherein the plurality of code sets are related by pre-requisite status, creating a required order of progression for the process, the process is initiated after being called by the OS and receiving required inputs, the IPM is adapted to interface with other OS modules for accessing and providing data, and upon completion of the last task the IPM returns the result.

An object-oriented programming tool for use by a programmer in constructing an Interactive Process Module adapted for use with an operating system (OS) in a multimedia call center (MMCC), comprising:

• a graphical interface comprising an input facility adapted for defining a task, definition including a task identifier, a task description comprising activities performable by the operating system, and prerequisite relationship to any other tasks;
• a set of one or more inputs definable by the programmer;
• and
• one or more outputs;
• wherein entry of tasks with parameters by a programmer sequentially builds a process comprising multiple tasks to be performed in a requisite order dictated by the prerequisite relationship.