Systems and methods for avatar-based interactions

A computing device comprising:

• one or more memories storing instructions;
• and
• one or more processors coupled to the one or more memories and configured, individually or in any combination, to execute the instructions to cause the computing device to:
• receive, via a user interface device, a first user input including one or more of an audio input, a text input, or a video input;
• generate, based on a trained model, a first response to the first user input;
• render a virtual avatar model based on the first response;
• receive a second user input via the user interface device;
• and
• determine, based on the second user input, to provide an advanced level of care including:
• control a communication link between the computing device and a service device operated by a credentialed user, wherein the communication link comprises a private channel;
• receive a second response to the second user input from the service device operated by the credentialed user via the private channel, and
• render the virtual avatar model based on the second response.

A non-transitory computer readable medium including program code, the program code operable, when executed by one or more processors, to perform operations comprising:

• receiving, via a user interface device, a first user input including one or more of an audio input, a text input, or a video input;
• generating, based on a trained model, a first response to the first user input;
• rendering a virtual avatar model based on the first response;
• receiving a second user input via the user interface device;
• and
• determining, based on the second user input, to provide an advanced level of care including:
• controlling a communication link between the user interface device and a service device operated by a credentialed user, wherein the communication link comprises a private channel;
• receiving a second response to the second user input from the service device operated by the credentialed user via the private channel, and
• rendering the virtual avatar model based on the second response.