Telephony call configuration agent

A computer implemented method comprising:

• receiving, from an endpoint node of a communications network, information about a desired bot configuration;
• sending a request comprising a system prompt and the received information to a generative model;
• receiving a response to the request, the response comprising a plurality of further system prompts for implementing the desired bot configuration;
• for each of the plurality of further system prompts, triggering instantiation of a bot at a node of the communications network, the instantiated bot comprising one of the further system prompts and bot code, the bot code operable to send the one further system prompt and additional information to the generative model, where the additional information is obtained by the instantiated bot from any of:
• a transcript of a call, a history of previous call transcripts, or information obtained from records associated with the endpoint node;
• and
• sending a configuration to a voice interface to configure the voice interface such that a telephony call associated with the endpoint node has at least one of the instantiated bots as a participant on the telephony call.

A communications network comprising a configuration system comprising:

• a processor;
• a memory storing a system prompt and instructions that, when executed by the processor, cause the configuration system to perform operations comprising:
• receiving, from an endpoint node of a communications network comprising the configuration system, information about a desired bot configuration;
• sending a request comprising the system prompt and the received information to a generative model;
• receiving a response to the request, the response comprising a plurality of further system prompts for implementing the desired bot configuration;
• for each of the plurality of further system prompts, trigger instantiation of a bot at a node of the communications network, the instantiated bot comprising one of the further system prompts and bot code;
• and
• sending a configuration to a voice interface to configure the voice interface such that a telephony call associated with the endpoint node has at least one of the instantiated bots as a participant on the telephony call.