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US 12,762,572 B2Granted
Intelligent processing of returns
AssigneeUnited Parcel Service of America, Inc.
InventorsSanaz Hajizadeh, Mark Geller
Life of this patent
Estimating the term…
Abstract
In general, various embodiments of the present disclosure provide systems, methods, apparatuses, and technologies, and/or the like for processing items for a return. Particular embodiments of the disclosure involve processing the items for a return by verifying that surrendered items for the return are in fact authorized items for the return through the use of digital item catalogues and/or pattern recognition solutions. In addition, particular embodiments of the disclosure involve processing the items for a return by verifying that surrendered items for the return are in fact authorized items for the return through the use of image puzzles.
Claims15
A method comprising:
- receiving, by computing hardware via a scan of a first barcode, return data that identifies an authorized item that is to be returned to an entity;
- accessing, by the computing hardware and based at least in part on the return data, a digital items catalogue for the entity, wherein the digital items catalogue comprises a data source for recognizing item identifiers for items associated with the entity;
- receiving, by the computing hardware via a scan of a second barcode associated with a surrendered item, an item identifier for the surrendered item;
- comparing, by the computing hardware, the item identifier with the digital items catalogue for the entity;
- determining, by the computing hardware and based at least in part on comparing the item identifier with the digital items catalogue, that the surrendered item cannot be verified as the authorized item that is to be returned to the entity;
- and
- responsive to determining that the surrendered item cannot be verified as the authorized item:
- accessing, by the computing hardware, images of items associated with the entity;
- fetching, by the computing hardware and from the images of items, a set of images, wherein the set of images comprises an image of the authorized item and images of other items associated with the entity;
- generating, by the computing hardware and from the set of images, an image puzzle, wherein the image puzzle comprises each of the images found in the set of images;
- causing, by the computing hardware, display of the image puzzle on a computing device, wherein display of the image puzzle requests a selection of the image of the authorized item found in the image puzzle;
- receiving, by the computing hardware and from the computing device, the selection of the image of the authorized item found in the image puzzle;
- verifying, by the computing hardware and based at least in part on receiving the selection of the image of the authorized item, that the surrendered item is the authorized item that is to be returned to the entity;
- and
- responsive to verifying that the surrendered item is the authorized item, adding, by the computing hardware, a return of the authorized item to a digital return cart.
12 more elements
A system comprising:
- a computer-readable medium storing instructions;
- and
- a processing device communicatively coupled to the computer-readable medium, wherein the processing device is configured to execute the instructions and thereby perform operations comprising:
- receiving return data that identifies an authorized item that is to be returned to an entity;
- accessing, based at least in part on the return data, a digital items catalogue for the entity;
- receiving an item identifier for a surrendered item;
- comparing the item identifier with the digital items catalogue for the entity, wherein the digital items catalogue comprises a data source for recognizing item identifiers for items associated with the entity;
- determining, based at least in part on comparing the item identifier with the digital items catalogue, that the surrendered item cannot be verified as the authorized item that is to be returned to the entity;
- and
- responsive to determining that the surrendered item cannot be verified as the authorized item:
- fetching a set of images, wherein the set of images comprises an image of the authorized item and images of other items associated with the entity;
- generating, from the set of images, an image puzzle, wherein the image puzzle comprises each of the images found in the set of images;
- causing display of the image puzzle on a computing device, wherein display of the image puzzle requests a selection of the image of the authorized item found in the image puzzle;
- receiving, from the computing device, the selection of the image of the authorized item found in the image puzzle;
- verifying, based at least in part on receiving the selection of the image of the authorized item, that the surrendered item is the authorized item that is to be returned to the entity;
- and
- responsive to verifying that the surrendered item is the authorized item, adding a return of the authorized item to a digital return cart.
14 more elements
Dependencies are inferred from the claim text.