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US 12,762,497 B1Granted
System, method, and computer program for using generative artificial intelligence for telecommunication operations
AssigneeAmdocs Development Limited
InventorsRahul Golhar, Dhanjeet Singh, Praveen Shukla, Pallavi Jain
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Abstract
As described herein, a system, method, and computer program are provided for using generative artificial intelligence for telecommunication operations. Historical call center data of a particular telecommunications provider is processed by a generative artificial intelligence model to generate at least one analytical report associated with telecommunications operations of the particular telecommunications provider. The at least one analytical report is output.
Claims12
A non-transitory computer-readable media storing computer instructions which when executed by one or more processors of a device cause the device to:
- access historical call center data of a particular telecommunications provider, the historical call center data including semantic content of customer communications with a call center of the particular telecommunications provider;
- process, by a generative artificial intelligence model, the semantic content of the customer communications with the call center to generate at least one analytical report associated with telecommunications operations within a network of the particular telecommunications provider, the at least one analytical report indicating:
- network issues faced by the customers with respect to the telecommunications operations, and
- changing network usage patterns;
- execute an automated process to integrate the at least one analytical report with a plurality of network management systems to proactively optimize network performance based at least in part on the network issues and the changing network usage patterns;
- process the at least one analytical report, by a network parameter adjustment engine of the plurality of network management systems, to automatically fine-tune network settings including at least one of:
- adjusting bandwidth allocation,
- modifying quality of service (QoS) parameters, or
- reconfiguring routing protocols;
- process the at least one analytical report, by a resource allocation optimization engine of the plurality of network management systems, to dynamically shift network resources including at least one of:
- reallocating spectrum in the network,
- adjusting cloud computing resources for network functions, or
- modifying content delivery network (CDN) caching strategies;
- process the at least one analytical report, by a predictive maintenance scheduler engine of the plurality of network management systems, to forecast potential equipment failures and at least one of:
- schedule preventive maintenance, or
- optimize technician dispatch.
13 more elements
A method, comprising:
- at a computer system:
- accessing historical call center data of a particular telecommunications provider, the historical call center data including semantic content of customer communications with a call center of the particular telecommunications provider;
- processing, by a generative artificial intelligence model, the semantic content of the customer communications with the call center to generate at least one analytical report associated with telecommunications operations within a network of the particular telecommunications provider, the at least one analytical report indicating:
- network issues faced by the customers with respect to the telecommunications operations, and
- changing network usage patterns;
- executing an automated process to integrate the at least one analytical report with a plurality of network management systems to proactively optimize network performance based at least in part on the network issues and the changing network usage patterns;
- processing the at least one analytical report, by a network parameter adjustment engine of the plurality of network management systems, to automatically fine-tune network settings including at least one of:
- adjusting bandwidth allocation,
- modifying quality of service (QoS) parameters, or
- reconfiguring routing protocols;
- processing the at least one analytical report, by a resource allocation optimization engine of the plurality of network management systems, to dynamically shift network resources including at least one of:
- reallocating spectrum in the network,
- adjusting cloud computing resources for network functions, or
- modifying content delivery network (CDN) caching strategies;
- processing the at least one analytical report, by a predictive maintenance scheduler engine of the plurality of network management systems, to forecast potential equipment failures and at least one of:
- schedule preventive maintenance, or
- optimize technician dispatch.
14 more elements
A system, comprising:
- a non-transitory memory storing instructions;
- and
- one or more processors in communication with the non-transitory memory that execute the instructions to:
- access historical call center data of a particular telecommunications provider, the historical call center data including semantic content of customer communications with a call center of the particular telecommunications provider;
- process, by a generative artificial intelligence model, the semantic content of the customer communications with the call center to generate at least one analytical report associated with telecommunications operations within a network of the particular telecommunications provider, the at least one analytical report indicating:
- network issues faced by the customers with respect to the telecommunications operations, and
- changing network usage patterns;
- execute an automated process to integrate the at least one analytical report with a plurality of network management systems to proactively optimize network performance based at least in part on the network issues and the changing network usage patterns;
- process the at least one analytical report, by a network parameter adjustment engine of the plurality of network management systems, to automatically fine-tune network settings including at least one of:
- adjusting bandwidth allocation,
- modifying quality of service (QoS) parameters, or
- reconfiguring routing protocols;
- process the at least one analytical report, by a resource allocation optimization engine of the plurality of network management systems, to dynamically shift network resources including at least one of:
- reallocating spectrum in the network,
- adjusting cloud computing resources for network functions, or
- modifying content delivery network (CDN) caching strategies;
- process the at least one analytical report, by a predictive maintenance scheduler engine of the plurality of network management systems, to forecast potential equipment failures and at least one of:
- schedule preventive maintenance, or
- optimize technician dispatch.
16 more elements
Dependencies are inferred from the claim text.