Attribute-based clustered entity retrieval

A processing system, comprising:

• memory comprising computer-executable instructions;
• and one or more processors configured to execute the computer-executable instructions and cause the processing system to:
• generate a plurality of assistant clusters by clustering a plurality of assistant profiles based on one or more assistant attributes associated with each assistant profile of the plurality of assistant profiles;
• receive a request associated with a target user profile, the request indicating a task to be matched with an assistant profile of the plurality of assistant profiles;
• identify a target cluster of the plurality of assistant clusters that corresponds to the target user profile based on one or more user attributes of the target user profile and one or more cluster attributes of the target cluster;
• generate a ranking of one or more assistant profiles associated with the target cluster based on the one or more user attributes of the target user profile and the one or more assistant attributes associated with each assistant profile of the one or more assistant profiles associated with the target cluster;
• identify a target assistant profile that corresponds to the target user profile based on the ranking of the one or more assistant profiles;
• generate a recommendation to match the target assistant profile to the task indicated in the request;
• receive a completed task from a target assistant associated with the target assistant profile;
• provide the completed task to a user associated with the target user profile;
• receive user input comprising feedback about the completed task;
• and
• update one or more assistant attributes associated with the target assistant profile based on the user input,
• wherein to cause the processing system to update the one or more assistant attributes associated with the target assistant profile based on the user input, the one or more processors are configured to execute the computer-executable instructions and cause the processing system to update one or more performance metrics of the one or more assistant attributes associated with the target assistant profile, the one or more performance metrics including an accuracy score, a client satisfaction score, and task completion time score.

A method, comprising:

• generating a plurality of assistant clusters by clustering a plurality of assistant profiles based on one or more assistant attributes associated with each assistant profile of the plurality of assistant profiles;
• receiving a request associated with a target user profile, the request indicating a task to be matched with an assistant profile of the plurality of assistant profiles;
• identifying a target cluster of the plurality of assistant clusters that corresponds to the target user profile based on one or more user attributes of the target user profile and one or more cluster attributes of the target cluster;
• generating a ranking of one or more assistant profiles associated with the target cluster based on the one or more user attributes of the target user profile and the one or more assistant attributes associated with each assistant profile of the one or more assistant profiles associated with the target cluster;
• identifying a target assistant profile that corresponds to the target user profile based on the ranking of the one or more assistant profiles;
• generating a recommendation to match the target assistant profile to the task indicated in the request;
• receiving a completed task from a target assistant associated with the target assistant profile;
• providing the completed task to a user associated with the target user profile;
• receiving user input comprising feedback about the completed task;
• updating one or more assistant attributes associated with the target assistant profile based on the user input;
• determining that a client satisfaction score associated with the target assistant profile does not meet a minimum client satisfaction score;
• and
• removing the target assistant profile from the plurality of assistant profiles.

A processing system, comprising:

• memory comprising computer-executable instructions;
• and one or more processors configured to execute the computer-executable instructions and cause the processing system to:
• generate a plurality of assistant clusters by clustering a plurality of assistant profiles based on one or more assistant attributes associated with each assistant profile of the plurality of assistant profiles;
• receive a request associated with a target user profile, the request indicating a task to be matched with an assistant profile of the plurality of assistant profiles;
• identify a target cluster of the plurality of assistant clusters that corresponds to the target user profile based on one or more user attributes of the target user profile and one or more cluster attributes of the target cluster;
• generate a ranking of one or more assistant profiles associated with the target cluster based on the one or more user attributes of the target user profile and the one or more assistant attributes associated with each assistant profile of the one or more assistant profiles associated with the target cluster;
• identify a target assistant profile that corresponds to the target user profile based on the ranking of the one or more assistant profiles;
• generate a recommendation to match the target assistant profile to the task indicated in the request;
• receive a completed task from a target assistant associated with the target assistant profile;
• provide the completed task to a user associated with the target user profile;
• receive user input comprising feedback about the completed task;
• update one or more assistant attributes associated with the target assistant profile based on the user input;
• determine that a client satisfaction score associated with the target assistant profile does not meet a minimum client satisfaction score;
• and
• remove the target assistant profile from the plurality of assistant profiles.